Our unparalleled service reputation comes from our team of technical support representatives and factory-certified service providers who are trained to assist you courteously and efficiently. Your needs are our priority.
Technical assistance, warranty service requests, parts orders and other after-sale service needs are handled promptly and courteously through our ST Fitness Customer Support Center, open Monday – Friday, 8:00 am – 5:00 pm, M.S.T.
We also consistently ship better than 95 percent of our parts orders on the same day they are placed by the customer.
We provide prompt, effective warranty field service through a network of excellent fitness service specialists. We've got every area code in the U.S. covered. Our Product Support performance standards call for field service response within a maximum of 48 hours. Service representatives are required to obtain training and certification from ST Fitness and performance is carefully monitored for uptime (the amount of time it takes to complete a repair after the customer requests service from ST Fitness), minimum repeat calls, and overall customer satisfaction.
When you call the Customer Support Center for assistance or service, please have your product serial number available.
Technical Support Hot Line: 1 877 530 7782
Fax: 303 776 4633